On-Boarding & Support

At SaaSMAX, our goal is to improve the SaaS Sales Value Chain.  We realize that our growth lies in providing services that will improve your sales opportunities and create business efficiencies for you. We welcome your feedback on ways to improve SaaSMAX and want you to give us as much constructive criticism as possible.

Dedicated Account Executives

When you join SaaSMAX, you are assigned an Account Executive who will help you create your Company Profile for the Solution Provider Directory, learn how to use the Marketplace & Deal Registration tools, and, most importantly, answer any questions that you have when its time to register new deals, report sales, and access your commission management tools.  Feel free to reach out to your Account Representative directly at any time, and let them know what sorts of Apps and Cloud Services you are specifically interested in for your customers.

Email Support Available to All Users

SaaSMAX provides email support (during business hours) for signing-up, usage assistance, problem diagnosis and resolution, clarification in documentation, and technical guidance. Fill out the form below and we will get back to you. If you have a question about a specific SaaS App in the Marketplace, please utilize the App support information provided in that App Profile page.

If you do not hear from our support team within 24 hours (except Saturday & Sunday PST and public holidays), please contact us.

We strive to respond to every query within 24 hours. Our support is available during business hours Monday through Friday, from 7 am Pacific to 6 pm Pacific, except public holidays.