BY AGREEING TO A DOCUMENT OR PAYING AN INVOICE INCORPORATING THESE SAASMAX LICENSE TERMS AND CONDITIONS (“THE TERMS”) (AN “ORDERING DOCUMENT”) SAASMAX AND LICENSEE AGREE THAT THESE SAASMAX TERMS SHALL GOVERN THE RELATIONSHIP BETWEEN THE PARTIES AS TO ANY SAASMAX PRODUCTS OR SERVICES PROVIDED OR TO BE PROVIDED TO LICENSEE AS SET FORTH IN SUCH ORDERING DOCUMENT. AS TO ANY PARTICULAR ORDERING DOCUMENT, THE ORDERING DOCUMENT AND ANY SERVICE-SPECIFIC TERMS AND THE SAASMAX TERMS, TOGETHER CONSTITUTE THE AGREEMENT OF THE PARTIES AND ARE REFERRED TO COLLECTIVELY HEREIN AS THE “AGREEMENT.” IN THE EVENT OF ANY CONFLICT BETWEEN THE ORDERING DOCUMENT AND THE SAASMAX TERMS, THE SAASMAX TERMS HEREIN SHALL PREVAIL UNLESS THE ORDERING DOCUMENT EXPRESSLY PROVIDES THAT IT IS MODIFYING THESE TERMS WITH RESPECT TO SUCH AGREEMENT.
1. DEFINITION OF TERMS
“SaaSMAX”, “PartnerOptimizer” and “Licensor” both mean SaaSMAX Corp.
“Licensee” means the party to whom SaaSMAX is to provide products or services pursuant to the Ordering Document (whether identified as “licensee”, “Licensee”, “client” or similar designation in the Ordering Document).
2. SUBSCRIBED SERVICES, GRANT OF LICENSE
2.1 SaaSMAX agrees to provide to Licensee the products and/or services set forth in the Ordering Document (the “Services”). The Services may include information (the “Licensed Materials”), access to and/or use of software or other technology (the “PartnerOptimizerTechnology”), or other services including premium support. Specific Services may be defined by and are subject to any service-specific terms and conditions included with the Ordering Document. SaaSMAX will make the Services available to the Licensee via password-protected online access accessible by Licensee with usernames and passwords, via an application programmer interface (“API”), or as otherwise mutually agreed by the parties.
2.2 Subject to the terms and conditions herein, SaaSMAX grants to Licensee a non-exclusive, non-transferable license to access and use the Services in accordance with this Agreement and during the Term of this Agreement.
2.3 If Licensee has engaged a third-party purchasing agent to purchase seats on its behalf, such purchasing agent is not the Licensee, and Licensee agrees that Licensee is still solely responsible for compliance with this Agreement.
2.4The Services will be provided as they exist and are updated and amended throughout the Term. Information provided as part of any Licensed Materials may be updated on an ongoing basis and provided according to the criteria used to define the scope of the subscribed Services. Licensee understands and acknowledges that the contents of Licensed Materials will change over time as the data is updated, and that at any given time it has a right to access and use the data to which it is subscribed as it exists at that time. Features and functions of the PartnerOptimizer Technology are provided “as is” and as they may be modified, supplemented, or removed from time to time in SaaSMAX’s sole discretion. SaaSMAX shall have no liability to Licensee for any modification to any Service, provided that the product or service provided substantially conforms to the description in the Ordering Document.
2.5 Ownership. Licensee acknowledges and agrees that the Licensed Materials, the PartnerOptimizer Technology, and any related documentation (including, without limitation, the content, layout, functions, design, appearance, trademarks, service marks, copyrights, patents, and other intellectual property comprising the Licensed Materials or PartnerOptimizer Technology) are the property of SaaSMAX, whether or not they are trademarked, copyrighted, or patented. Licensee acknowledges and agrees that this Agreement does not transfer any ownership, right, title, or interest in the Licensed Materials or PartnerOptimizer Technology, nor any part thereof, except the limited license provided hereunder, and Licensee expressly disclaims and waives any and all claims to any ownership interest in any such information or materials. This includes, without limitation, any Licensed Materials that Licensee downloads, prints, saves, or incorporates into other materials. Licensee further acknowledges and agrees that the Licensed Materials, in whole or in part, are unique, special, and valuable. Subject to the limited rights expressly granted hereunder, SaaSMAX, its affiliates and/or its licensors reserve all right, title, and interest in and to the Licensed Materials and PartnerOptimizer Technology, including all related intellectual property rights. No rights are granted to Licensee hereunder other than as expressly set forth herein.
2.6 Third-Party Applications. “Third-Party Applications” means computer software programs and other technology that are provided or made available to Licensee or Authorized Users by third parties, including those with which the PartnerOptimizer Technology may interoperate, including, for example, Licensee’s CRM, marketing automation software, or sales enablement software, if any. SaaSMAX may make available certain “Integration Tools”, which consist of PartnerOptimizer Technology designed to allow Licensee to use PartnerOptimizer Technology and the Licensed Materials in such a way as to interoperate with one or more Third-Party Applications. SaaSMAX is not responsible for and does not endorse any Third-Party Applications or websites linked to by PartnerOptimizer Technology.
2.7 Quality Guarantee, Availability. A “Licensed Materials Company Profile” means a record regarding a company, consisting of several to thousands of data points primarily identified within that company’s live website, that may include but are not limited to: the company’s domain name, types of services it provides, specializations it has, industry sectors it focuses on, Licensee sizes and types it focuses on, vendor names and product names it is associated with, partner programs it participates in, and certifications it has earned, etc. If within 30 days of receiving a Licensed Materials Company Profile, that company is found to no longer exist, then upon notice from the Licensee, SaaSMAX shall have 15 days to replace the Licensed Materials Company Profile with a new Licensed Material Company Profile. If SaaSMAX is unable to replace the Licensed Materials Company Profile within those 15 days, upon notice to SaaSMAX by Licensee, Licensee shall be entitled to a prorated refund of the prepaid Subscription Fee applicable to that Licensed Material Company Profile(s).
If Licensee wishes to be provided with the Licensed Material Company Profile’s direct contact information (“Licensed Materials Contact”) SaaSMAX will use its best efforts to provide same in accordance with the Ordering Document. A Licensed Materials Contact is a record regarding a natural person (“Natural Person”) consisting of at a minimum such person’s name and affiliation with a Licensed Materials Company Profile. SaaSMAX will use its best efforts to provide the name, title and email address of the Natural Person.
SaaSMAX warrants that the PartnerOptimizer Technology will be available at least 98% of the time on a weekly basis, excluding planned outages for system maintenance. In the event that system availability falls below the availability guarantee, Licensee may provide notice to SaaSMAX, and if availability again falls below guaranteed levels within 3 months of such notice, Licensee may terminate this Agreement upon notice to SaaSMAX and shall be entitled to a prorated refund of any prepaid Subscription Fees applicable to periods after the date of such termination.
2.8 Support. SaaSMAX will provide reasonable assistance and ongoing support to assist Licensee and Authorized Users in accessing the Licensed Materials. SaaSMAX will make its personnel available by email, online chat, or phone for feedback, problem solving, or general questions between the hours of 5:00 a.m. and 5:00 p.m. Pacific Time (Monday – Friday) and will make reasonable efforts to acknowledge support requests within 24 business hours. Premium support services are subject to any service-specific terms and conditions included with the Ordering Document.
3. AUTHORIZED USE OF LICENSED MATERIALS AND SAASMAX TECHNOLOGY, RESTRICTIONS
3.2 Qualification of Authorized Users. Licensee shall not designate any person as an Authorized User unless such person is: (1) a natural person and (2) an employee of Licensee. If “Licensee” includes more than one person or entity, the obligations imposed upon each shall be joint and several. Licensee may designate a non-employee (i.e., an independent contractor) as an Authorized User only with SaaSMAX’s prior permission and provided Licensee takes reasonable steps to ensure such non-employee uses the Services only as permitted under this Agreement. If the employment of any Authorized User that was in effect as of the date such person was designated as an Authorized User terminates, such person’s authorization to access the Services shall be revoked automatically without any further action by SaaSMAX. In the event of a termination as described in the previous sentence, Licensee shall promptly notify SaaSMAX and take all reasonable steps to ensure that such person ceases accessing the Services. Licensee may reassign Authorized User designations at any time subject to the foregoing qualification requirements. Authorized User licenses that are not provisioned for more than 90 days may be deemed expired.
3.3 Authorized Uses, Restrictions. Licensee shall not access or use the Services for any purpose except the business-to-business sales, marketing, recruiting, or business development activities of Licensee. Licensee shall not access or use the Licensed Materials for the benefit of or on behalf of any person or entity except Licensee. Subject to Licensee’s compliance with all applicable laws, rules, and regulations, Licensee may use the Services to:
(i) view the Licensed Materials; (ii) communicate with any Licensed Materials Contact in a manner that relates to such person’s profession, business, or employment; and (iii) identify prospective sales opportunities, research Licensee’s existing Licensees and prospects, and otherwise analyze the Licensed Materials in a manner relating to Licensee’s business-to-business sales, marketing, recruiting, and business development activities. Licensee shall not permit anyone who is not an Authorized User to access or use the Services, including any Licensed Materials or any Authorized User login credentials. Licensee shall not distribute, sublicense, transfer, sell, offer for sale, disclose, or make available any of the Licensed Materials or any part of the Services to any third party. Licensee shall not incorporate any portion of the Services or Licensed Materials into Licensee’s own products or services.
Notwithstanding the foregoing, Licensee shall not be required to delete Licensed Materials Company Profiles and Licensed Materials Contacts upon expiration or termination hereof, and may continue to use such information in a manner otherwise consistent with this Agreement. Licensee is solely responsible for any communications between Licensee and any Licensed Materials Contact.
3.4 Permitted Use of SaaSMAX Technology, Restrictions. Licensee is permitted to use the SaaSMAX Technology solely for the purpose of accessing and using the Licensed Materials as permitted by this Agreement. Licensee will not (i) reverse assemble, reverse engineer, decompile, or otherwise attempt to derive source code from any of the SaaSMAX Technology; (ii) reproduce, modify, create, or prepare derivative works of any of the SaaSMAX Technology or related documentation; (iii) distribute or display any of the SaaSMAX Technology or related documentation other than to Authorized Users; (iv) share, sell, rent, or lease or otherwise distribute access to the SaaSMAX Technology; (v) create any security interest in the SaaSMAX Technology; (vi) alter, destroy, or otherwise remove any proprietary notices or labels on or embedded within or on the SaaSMAX Technology or related documentation; (vii) disclose the results of any SaaSMAX Technology or program benchmark tests to any third parties without SaaSMAX’s prior written consent; or (viii) use automated means, such as bots or crawlers, to access any SaaSMAX Technology or extract information therefrom (except such means as are included within the SaaSMAX Technology, such as Integration Tools, or such other means as are expressly approved in advance in writing by SaaSMAX). Licensee may use SaaSMAX Technology only in accordance with this Agreement and not for the benefit of any third party, except with SaaSMAX’s express prior written permission.
3.5 Limitations on Use of the Services. Licensee shall use the Services in a responsible and professional manner consistent with the intended and permissible uses herein and consistent with standard industry practice. Licensee shall not override or circumvent, or attempt to override or circumvent, any security feature, control, or use limits of the SaaSMAX Technology. Licensee will not use the Licensed Materials or SaaSMAX Technology for commercial purposes not permitted under this Agreement and shall not designate any person as an Authorized User if Licensee has reason to believe such person is likely to use the Services on behalf of a third party or otherwise in violation of this Agreement. SaaSMAX may use technological means to place reasonable use limits to prohibit excessive use, including excessive downloads or screen views that indicate a violation of this Agreement, such as sharing with third parties or attempting to circumvent limitations to purchased credits (if applicable). If Licensee’s access to the Services is limited under this paragraph, it may request that the limit be removed, and SaaSMAX may remove or modify a particular limitation if it determines in its sole and absolute discretion that the proposed use by Licensee is in good faith and otherwise consistent with this Agreement.
4. TERM AND TERMINATION
4.1 Term. The Initial Term of the Agreement is that which is set forth in the Ordering Document (the “Term”). The Agreement is not cancellable and shall remain in effect until it expires or is earlier terminated according to its terms.
4.2 Termination. Either party may terminate this Agreement immediately, without further obligation to the other party, in the event of a material breach of this Agreement by the other party that is not remedied within twenty-one (21) days after the breaching party’s receipt of written notice of such breach. The parties may terminate this Agreement at any time upon their mutual Agreement.
4.3 Effect of Termination
4.3.1 Expiration or Termination for any Reason. Upon expiration or termination of this Agreement for any reason, Licensee acknowledges and agrees that its access to the Licensed Materials may be automatically terminated, all passwords and individual accounts removed, and all information that has been uploaded into SaaSMAX’s systems by Licensee destroyed. Upon expiration or termination of this Agreement for any reason, unless otherwise provided herein, Licensee agrees to destroy any and all copies of Licensed Materials and any information it has obtained from the Licensed Materials, whether in hard copy or electronic form.
4.3.2 Termination by SaaSMAX. If this Agreement is terminated by SaaSMAX due to a material breach by Licensee, all Subscription Fees payable to be paid to SaaSMAX for the remainder of the then-current Term shall be immediately due and payable to SaaSMAX, and Licensee shall promptly remit all such fees to SaaSMAX.
4.4.3 Termination by Licensee. If this Agreement is terminated by Licensee due to an uncured material breach by SaaSMAX, SaaSMAX shall promptly refund the pro-rata amount of any pre-paid Subscription Fees attributable to periods after the date of such termination.
4.4.4 Upon expiration or termination of this Agreement for any reason, Licensee shall cease accessing the Services and shall cease using the Licensed Materials in any way.
5. FEES AND TAXES
5.1 Licensee shall pay all fees stated in the Ordering Document and any other fees applicable to its subscription to Services as provided hereunder (the “Subscription Fee”). All Subscription Fees are due upon execution of the Ordering Document, or notice of a deemed subscription as provided herein, and payable on the terms set forth therein. If no payment schedule is specified for any Subscription Fees, the entire amount shall be payable within 7 days of SaaSMAX’s transmission to Licensee of an appropriate invoice. All amounts payable by Licensee under this Agreement will be paid to SaaSMAX without setoff or counterclaim, and without any deduction or withholding. SaaSMAX’s acceptance of partial payment or any payment of less than the full amount payable at any given time shall not constitute a waiver or release of SaaSMAX’s right to unpaid amounts.
5.2 Payment Acceptance. Payment is accepted by credit card, ACH or wire transfer only (banking and payment information is included in each invoice). As well, payment can be accepted via PayPal (accepts VISA, AMEX, MasterCard, PayPal, e-check, etc. (Use [email protected] for PayPal)).
5.3 Transaction Fees. When paying by credit card, Licensee shall incur transaction processing fees of 3% if domestic (U.S.) or 4.5% if International.
5.4 If Licensee fails to timely make any payment of Subscription Fees, SaaSMAX may, in its sole discretion, take any or all of the following actions: (i) restrict or suspend Licensee’s access to the Licensed Materials until all past-due payments are made, (ii) terminate this Agreement, or (iii) accelerate the payment of Subscription Fees such that all unpaid Subscription Fees shall be immediately payable. SaaSMAX shall have the right to charge interest at the rate of 1.5% per month (or, if less, the highest rate permitted by law) on any late payments. Restriction or suspension of Licensee’s online access to the Licensed Materials during period of non-payment shall have no effect on the Term of this Agreement nor on Licensee’s obligation to pay the Subscription Fee.
5.5 Licensee is responsible for any applicable taxes, including, without limitation, any sales, use, levies, duties, or any value added or similar taxes payable with respect to Licensee’s subscription and assessable by any local, state, provincial, federal, or foreign jurisdiction. Unless expressly specified otherwise in the Ordering Document, all fees, rates, and estimates exclude sales taxes. If SaaSMAX believes any such tax applies to Licensee’s subscription and SaaSMAX has a duty to collect and remit such tax, the same may be set forth on an invoice to Licensee unless Licensee provides SaaSMAX with a valid tax exemption certificate, direct pay permit, or multi-state use certificate, and shall be paid by Licensee immediately or as provided in such invoice. Licensee shall indemnify, defend, and hold harmless SaaSMAX and its officers, directors, employees, shareholders, agents, partners, successors, and permitted assigns against any and all actual or threatened claims, actions, or proceedings of any taxing authority arising from or related to the failure to pay taxes owed by Licensee, except to the extent that any such claims, action, or proceeding is directly caused by a failure of SaaSMAX to remit amounts collected for such purpose from Licensee. SaaSMAX is solely responsible for taxes based upon SaaSMAX’s net income, assets, payroll, property, and employees.
6. DATA PROTECTION AND CONFIDENTIALITY
6.2 “Confidential Information” of a party means such party’s (or its affiliate’s): inventions, discoveries, improvements, and copyrightable material not yet patented, published, or copyrighted; special processes and methods, whether for production purposes or otherwise, and special apparatus and equipment not generally available or known to the public; current engineering research, development, design projects, research and development data, technical specifications, plans, drawings and sketches; business information such as product costs, vendor and Licensee lists, lists of approved components and sources, price lists, production schedules, business plans, and sales and profit or loss information not yet announced or not disclosed in any other way to the public; and any other information or knowledge not generally available to the public. “Confidential Information” does not include the Licensed Materials (which are subject to other restrictions under this Agreement) nor otherwise include business contact or firmographic information regarding third parties. All business terms of this Agreement, including, but not limited to, pricing and access, shall be considered Confidential Information of SaaSMAX.
6.3 Each party shall keep in confidence all Confidential Information of the other party obtained prior to or during the Term of this Agreement, and shall protect the confidentiality of such information in a manner consistent with the manner in which such party treats its own confidential material, but in no event with less than reasonable care. Without the prior written consent of the other party, a party shall not disclose or make available any portion of the other party’s Confidential Information to any person, firm, association, or corporation, or use such Confidential Information, directly or indirectly, except for the performance of this Agreement. The foregoing restrictions shall not apply to Confidential Information that: (a) was known to such party (as evidenced by its written record) or was in the public domain prior to the time obtained by such party; (b) was lawfully disclosed to such party by a third party who did not receive it directly or indirectly from such party and who is under no obligation of secrecy with respect to the Confidential Information; or (c) became generally available to the public, by publication or otherwise, through no fault of such party. The parties shall take all necessary and appropriate steps in order to ensure that its employees and subcontractors adhere to the provisions of this section. All Confidential Information shall be returned to the disclosing party or destroyed upon receipt by the receiving party of a written request from the disclosing party.
6.4 SaaSMAX acknowledges and agrees that no access, storage, or any other processing of Personal Data (definition provided below) is required for the provision of the Services to Licensee. Therefore, SaaSMAX agrees that it shall not have access to, store or otherwise process any Licensee personal data. Licensee acknowledges and agrees that Licensee will make reasonable commercial efforts not to provide Personal Data to SaaSMAX.
“Personal Data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
6.5 Data Cleansing, Matching, and Related Requests. Licensee acknowledges that, through the use of Integration Tools or otherwise, Licensee may have the opportunity to transmit business information to SaaSMAX for purposes of matching, cleansing, or updating records with information from PartnerOptimizer’s database. In the event such information is transmitted to SaaSMAX, SaaSMAX will make commercially reasonable efforts consistent with its research protocols and priorities, to respond to match and clean and append requests by researching and/or verifying business contact information so submitted and supplementing PartnerOptimizer’s commercial database with information SaaSMAX or its Licensor’s are able to verify.
7. REPRESENTATIONS AND WARRANTIES
7.1 Each party represents and warrants that: (1) it is duly organized and validly existing and authorized to do business in the jurisdictions where it operates; and (2) it has the requisite power and authority to enter this Agreement and entering and complying with its obligations under this Agreement does not violate any legal obligation by which such party is bound.
7.2 Licensee represents and warrants, and covenants that it will not, in connection with this Agreement, including its use of or access to the Services, engage in, encourage, or permit conduct that violates or would violate any applicable law, rule, or regulation or any right of any third party.
7.3 Neither SaaSMAX nor its third party providers make any warranty, express or implied, as to the accuracy of the Licensed Materials or results obtained from using it, or any implied warranties of merchantability or fitness for a particular purpose.
7.4 Licensee is solely responsible for compliance with all applicable laws regarding their use of the Licensed Materials, or portions thereof.
8.1 Remedies not Exclusive. No remedy provided in this Agreement shall be deemed exclusive of any other remedy that a party may have at law or in equity unless it is expressly stated herein that such remedy is exclusive.
8.2 Provisional Remedies. Each party recognizes that the unauthorized disclosure of Confidential Information or, as to Licensee, Licensed Materials, may cause irreparable harm to the other party for which monetary damages may be insufficient, and in the event of such disclosure, such other party shall be entitled to seek an injunction, temporary restraining order, or other provisional remedy as appropriate without being required to post bond or other security.
9. ATTORNEY FEES, DISPUTE RESOLUTION, CLASS ACTION WAIVER
9.1 Attorney Fees. In the event of any dispute arising under this Agreement, the prevailing party shall be entitled to recover its reasonable costs and expenses actually incurred in endeavoring to enforce the terms of this Agreement, including reasonable attorney fees.
9.2 Mandatory Arbitration. Except for Litigation Claims (defined below), any dispute, claim, or controversy arising out of or relating to this Agreement, including, without limitation (1) claims relating to the breach, termination, enforcement, interpretation or validity thereof, (2) claims alleging tortious conduct (including negligence) in connection with the negotiation, execution, or performance thereof, or (3) the determination of the scope or applicability of this agreement to arbitrate, shall be settled by arbitration. The arbitration shall be heard by a single arbitrator and shall be conducted in San Diego, California. Judgment on the Award may be entered in any court having jurisdiction. This section shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The arbitrator shall have the power to award any remedy provided under applicable law, except that the arbitrator shall have no power to award: (1) punitive, exemplary, or multiple damages under any legal theory; (2) mandatory or prohibitory injunctive relief, except for temporary relief in aid of the arbitration or to secure the payment of an award; or (3) any damages in excess of the limits set forth in this section or Section 10 (Limitation of Liability) of this Agreement.
9.3 Class Action Waiver. No party shall commence or seek to prosecute or defend any dispute, controversy, or claim based on any legal theory arising out of or relating to this Agreement, or the breach thereof, other than on an individual, non-class, non-collective action basis. No party shall seek to prosecute or defend any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach thereof, in a representative or private attorney general capacity. The arbitrator shall not have the power to consolidate any arbitration under this Agreement with any other arbitration, absent agreement of all parties involved, or otherwise to deal with any matter on a non-individual, class, collective, representative, or private attorney general basis.
9.4 Litigation Claims. The following claims (“Litigation Claims”) shall be litigated and not arbitrated: (a) claims against a party to this Agreement under the provisions involving claims by third parties; (b) claims by a party for the unauthorized use, or the misuse, by the other party of the first party’s intellectual property or confidential, proprietary, or sensitive information; (c) claims by SaaSMAX to collect Subscription Fees; and (d) claims for a provisional remedy (such as a temporary restraining order or preliminary injunction) in aid of an arbitration under this Agreement. The Litigation Claims are not subject to arbitration and are expressly excluded by the parties from arbitration.
10.1 Licensee agrees to indemnify, defend, and hold harmless SaaSMAX and its officers, directors, employees, shareholders, agents, partners, successors, and permitted assigns from and against any and all actual or threatened claims of third parties arising out of or in connection with (1) Licensee’s access or use of the Licensed Materials in violation of any law, (2) Licensee’s violation of any provision of this Agreement, (3) Licensee’s sending of any information, messages, or materials to any Licensed Materials Contact (including, but not limited to, through e-mail, mail, or fax) in violation of any law or the rights of any third party, or (4) the use of any Licensed Materials or SaaSMAX Technology by any third party to whom Licensee has granted access (including access obtained through use of the usernames and passwords assigned to Licensee and its personnel).
10.2 Indemnification by SaaSMAX. SaaSMAX will defend and indemnify Licensee at SaaSMAX’s own expense, against any action against Licensee brought by an unaffiliated third party that alleges that the Services infringe any U.S. copyright or misappropriate any trade secret, and SaaSMAX will pay those costs and damages finally awarded or those costs and damages agreed to in a monetary settlement of such action in accordance with this Section. The foregoing obligations are conditioned on Licensee notifying SaaSMAX promptly in writing of any such action, giving SaaSMAX sole control of the defense thereof and any related settlement negotiations, and cooperating and, at SaaSMAX’s reasonable request and expense, assisting in such defense. If the Services become, or in SaaSMAX’s opinion are likely to become, the subject of an infringement claim, SaaSMAX may, at its option and expense, either procure for Licensee the right to continue using the Services, replace or modify the Services so that they become non-infringing, or terminate this Agreement upon written notice to Licensee, and refund Licensee any unearned Fees pro-rated for the applicable period. Notwithstanding the foregoing, SaaSMAX will have no obligation under this section or otherwise with respect to any allegation or claim based upon any use of the Services by Licensee or any User not in accordance with this Agreement, any use of the Services by Licensee or any User in combination with products, equipment, software, or data not supplied by SaaSMAX if such infringement would have been avoided by the combination with other products, equipment, software or data, or any modification of the Service by any person other than SaaSMAX or its expressly authorized agents or subcontractors. THIS SECTION STATES SAASMAX’S ENTIRE LIABILITY AND RETAILER’S SOLE AND EXCLUSIVE REMEDY FOR INFRINGEMENT CLAIMS OR ACTION.
10.1 As a condition to any right to indemnification under this agreement, the indemnified party must (a) promptly give the indemnifying party written notice of the claim or proceeding, (b) give the indemnifying party sole control of the defense and settlement of the claim or proceeding (except that the indemnifying party may not settle any claim or proceeding unless it unconditionally releases the indemnified party of all liability), and (c) give the indemnifying party all reasonable assistance, at the indemnifying party’s expense. This section states the indemnifying party’s sole liability to, and the indemnified party’s exclusive remedy against, the other party for any claim or proceeding subject to indemnification hereunder.
11. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT FOR INSTANCES OF A PARTY’S OR ITS AGENT’S GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY PUNITIVE, EXEMPLARY, MULTIPLE, INDIRECT, CONSEQUENTIAL, SPECIAL, OR LOST PROFITS DAMAGES ARISING FROM OR RELATING TO THIS AGREEMENT, WHETHER FORESEEABLE OR UNFORESEEABLE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LICENSEE’S SOLE AND EXCLUSIVE REMEDY FOR ANY UNCURED BREACH BY SAASMAX OF ITS OBLIGATIONS UNDER THIS AGREEMENT IS TERMINATION BY WRITTEN NOTICE TO SAASMAX, AND REFUND OF A PRORATED PORTION OF THE SUBSCRIPTION FEES THAT LICENSEE HAS PAID. SAASMAX’S MAXIMUM LIABILITY TO LICENSEE SHALL BE THE AMOUNTS ACTUALLY PAID TO SAASMAX BY LICENSEE UNDER THIS AGREEMENT IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LICENSEE’S CAUSE OF ACTION. EXCEPTING LIABILITY ARISING FROM LICENSEE’S OR ITS AGENT’S GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT OR LICENSEE’S INDEMNIFICATION OBLIGATIONS HEREUNDER, LICENSEE’S MAXIMUM LIABILITY TO SAASMAX HEREUNDER SHALL BE TWO TIMES (2X) THE AMOUNT OF THE SUBSCRIPTION FEE.
12. DISCLAIMER OF WARRANTIES
EXCEPT FOR ANY EXPRESS REPRESENTATIONS AND WARRANTIES STATED HEREIN, THE LICENSED MATERIALS, SAASMAX TECHNOLOGY, AND ANY OTHER SERVICES ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS, AND NEITHER PARTY MAKES ANY ADDITIONAL REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED (EITHER IN FACT OR BY OPERATION OF LAW), OR STATUTORY, AS TO ANY MATTER WHATSOEVER AND EACH PARTY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, TITLE, AND NON-INFRINGEMENT. NEITHER PARTY WILL HAVE THE RIGHT TO MAKE OR PASS ON ANY REPRESENTATION OR WARRANTY ON BEHALF OF THE OTHER PARTY TO ANY THIRD PARTY.
During the Term of this Agreement and for a period of two (2) years after its expiration or termination, Licensee shall maintain complete and accurate records of Licensee’s use of the Licensed Materials and SaaSMAX Technology sufficient to verify compliance with this Agreement. Licensee shall permit SaaSMAX and its auditors, upon reasonable advance notice and during normal business hours, to examine such records and any systems used by Licensee in connection with the Licensed Materials. The scope of any such audit will be limited to verification of Licensee’s compliance with the terms of this Agreement. Any audit performed under this paragraph shall be at SaaSMAX’s expense, unless the audit uncovers material non-compliance with this Agreement, in which case, Licensee shall reimburse SaaSMAX for its reasonable out-of-pocket expenses incurred in performing such audit.
14. MISCELLANEOUS PROVISIONS
14.1 Marketing. Licensee hereby authorizes SaaSMAX to use Licensee’s name and logo for its marketing efforts unless and until such authorization is revoked in writing.
14.2 Assignment. Either party hereto may assign this Agreement to a successor-in-interest pursuant to an acquisition of such party (whether by merger, stock sale, or asset sale) without the other party’s consent, provided however that (1) Licensee’s assignment hereof shall be effective only after fourteen (14) days’ written notice to SaaSMAX, and (2) Licensee may not assign this agreement to any competitor of SaaSMAX without SaaSMAX’s express written consent. No rights or obligations under this Agreement may be assigned or delegated except as provided in this section without the prior written consent of the other party, and any assignment or delegation in violation of this section shall be void.
14.3 Notices. Licensee shall provide an email address for notices under this Agreement. All notices or other communications permitted or required to be given hereunder shall be sent by electronic mail to the email address provided by the other party for such purpose and shall be deemed given when sent. Notices to SaaSMAX shall be sent to [email protected] If Licensee fails to provide an email address for notices, SaaSMAX may provide notices hereunder by any means reasonably calculated to provide Licensee with actual notice thereof.
14.4 Governing Law, Jurisdiction. In the event that a dispute or claim arising out of or in connection with any provision of this Agreement arises, the parties agree that they will attempt in good faith to resolve the dispute prior to commencing any arbitration proceedings. This includes a conference to be held between authorized representatives of Licensee and SaaSMAX. In the event that the parties cannot resolve the dispute between themselves, the matter may be finally settled by binding arbitration in San Diego, California in accordance with the rules of the American Arbitration Association by one arbitrator appointed in accordance with said rules. The arbitrator shall apply California law, without reference to rules of conflicts of law or rules of statutory arbitration, to the resolution of any dispute. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. Notwithstanding the foregoing, the parties may apply to any court of competent jurisdiction for preliminary or interim equitable relief, or to compel arbitration in accordance with this paragraph, without breach of this arbitration provision.
14.5 Currency. All monetary amounts specified in this Agreement are in United States dollars unless otherwise expressly stated.
14.6Entire Agreement. This Agreement constitutes the entire Agreement of the parties and supersedes all prior communications, understandings, and agreements relating to the subject matter hereof, whether oral or written. Any un-expired subscription set forth in any Ordering Document or agreement between the parties for access to SaaSMAX Services shall be governed by the terms hereof.
14.7 Amendment. SaaSMAX may propose amendments to this Agreement at any time by providing notice of such proposed amendments in a manner permitted hereunder. Such proposed amendments shall be deemed accepted and become part of this Agreement thirty (30) days after the date such notice is given unless Licensee informs SaaSMAX that it does not accept such amendments. In the event Licensee informs SaaSMAX that it does not accept the proposed amendments, the proposed amendments will not take effect and the existing terms will continue in full force and effect. No other modification or claimed waiver of any provision of this Agreement shall be valid except by written amendment signed by authorized representatives of SaaSMAX and Licensee.
14.8 Force Majeure. Neither SaaSMAX nor any of its affiliates will be liable for any delay or failure to perform any obligation under this Agreement where the delay or failure results from any cause beyond its reasonable control, including, but not limited to, acts of God, labor disputes or other industrial disturbances, electrical or power outages, utilities or other telecommunications failures, earthquake, storms or other elements of nature, blockages, embargoes, riots, acts or orders of government, acts of terrorism, or war.
Version: May 1, 2021
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